Privacy Policy

1. Who We Are

Tre'Lai ("we," "us," or "our") is a handcrafted soap company operating at trelai.com. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and password when you create an account
• Billing and shipping address when you place an order
• Payment information (processed securely by GoDaddy Payments — we do not store card details)
• Messages you send via our contact form
• Email address if you subscribe to our newsletter

We also automatically collect certain technical data when you visit our site, such as your IP address, browser type, pages visited, and referring URLs, through standard server logs.

3. How We Use Your Information

• To process and fulfill your orders
• To send order confirmations and shipping updates
• To respond to your inquiries and customer service requests
• To send promotional emails, if you have opted in (you may unsubscribe at any time)
• To improve our website and product offerings
• To comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business (such as payment processors and shipping carriers), provided they agree to keep your information confidential. We may also disclose your information when required by law.

5. Cookies

Our site uses cookies and similar technologies to maintain your session, remember your cart, and improve your browsing experience. You can instruct your browser to refuse cookies, but some parts of the site may not function properly without them.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment transactions are encrypted and processed by GoDaddy Payments.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: